How to Change the Account Number on a Fire-Lite Panel

Changing the account number on your Fire-Lite panel might sound intimidating, but it’s something you can learn with a bit of patience. Whether you’re a fire alarm tech, property manager, or just stepping up to help out your building’s safety system, this guide will walk you through it—all in straight talk and simple steps.

Let’s break it down together.

Why Change the Account Number?

The account number is like your building’s ID when it “calls” the central station during an alarm or trouble. If you change monitoring services, install a new system, or just need to fix a number that’s wrong, you have to update it so alarms go to the right place.

You might run into this step when:

• Switching monitoring companies: A new company gives you a new account number.
• Setting up a brand-new system: The installer needs to use the number from your monitoring company.
• Fixing a mistake: Sometimes the number was typed in wrong and shows up as an unknown account at the monitoring company.

If the account number is wrong, the system can’t “talk” to the central station about your building—which could mean help doesn’t come when you need it most.

Getting Ready: What To Do Before You Start

Doing a few things up front will save stress later.

1. Let the Monitoring Company Know: Call them and ask to put your system on test mode. That way, they won’t send the fire department while you work and test the system.
2. Have the Right Details: Double-check your new account number and have the station’s phone numbers handy (usually two numbers the system dials out to).
3. Find the Installer Code: You’ll need this to enter programming mode. Sometimes it’s still “000000,” but it’s often changed. Get the correct one before you start.
4. Keep the Panel Manual Close: Find your panel’s book (for example, Fire-Lite MS-9600UDLS, MS-9200UDLS, MS-5UD, or ES-50X). Each model has its own menus, so you want the right instructions at hand.

Method 1: Changing the Number from the Panel (Keypad Entry)

Many Fire-Lite panels let you do this with buttons on the panel. You don’t always need a laptop or special software.

Let’s use the popular MS-9200UDLS model as our example, though the process is similar for others (like MS-10UD or MS-5UD).

Step 1: Enter Programming Mode

1. Find the “Program/Mode” button or look for the programming menu.
2. When prompted, enter the installer code using the keypad. Press “Enter” or “Accept.”
3. If your code is right, you’ll enter programming mode.

Step 2: Go to the Communicator Settings

1. Use the arrow keys to scroll through menu choices.
2. Look for something like “Communicator,” “Dialer Settings,” or “System Options.”
3. Select that option and find the submenu for account information.

Step 3: Update the Account Number

1. Find “Account #1” or “CS ACCT 1.”
2. Select it and you’ll see the current number.
3. Use the keypad to type the new number. Account numbers are often four digits, but yours might be different. If letters are needed, check your manual for which keys to use.
4. Hit “Enter” or “Accept” to save.
5. If you see “Account #2,” update that as well if your monitoring company asks for it.

Step 4: Save and Exit

1. Keep pressing “Escape” or “Back” until you’re asked about saving changes.
2. Choose “YES.”
3. The panel may restart itself to finish updating.

Method 2: Using Fire-Lite Programming Software (PS-Tools)

If you’re comfortable with computers or have several panels to manage, try updating with the PS-Tools software. This method is handy and helps you make bigger changes faster.

Step 1: Connect Your Laptop

1. Use the special USB cable to connect your laptop to your panel’s programming port.
2. Open up the PS-Tools program.

Step 2: Get the Current Settings

1. Start a new job or open one for your site in the program.
2. Connect to the panel and choose “Receive” or “Upload” to pull all the current settings into the software.

Step 3: Change the Account Number

1. Find the “Communicator,” “Reporting,” or “Central Station” tab.
2. Type the new account number in “Account Number 1” (and “Account Number 2” if needed).
3. Double-check that the central station phone numbers are right.

Step 4: Send the Settings Back

1. Save your changes in the software.
2. Click “Send,” “Program,” or “Download” to send the settings to the panel.
3. The panel might reset itself when finished.

How to Make Sure It Worked: Sending a Test Signal

Changing the account number is only half the job—you have to check that it’s working!

1. Stay on the Line: Call the central station and keep them on the phone for the test.
2. Set Off an alarm: Use a pull station or another safe way to send an alarm signal.
3. Get Confirmation: Ask the station operator what account number they see and what signal came in. They should read the new number and details back to you.
4. Reset the Panel: After the test, reset the fire panel and the device you used for the alarm.
5. End the Test: Tell the operator you’re all done so they can take your system off test.

Common Problems and How to Fix Them

• “Access Denied” or “Invalid Password”: The installer code is wrong. Try another one or call Fire-Lite tech support.
• No Signal at the Central Station: Double-check your programmed phone numbers and the status of any phone lines or cellular units connected to the panel.
• Changes Aren’t Saved: Make sure you exited programming mode properly and hit “yes” at the save prompt. With the software, check the download finished correctly.

Wrapping It Up: Main Points to Remember

Updating the account number on a Fire-Lite alarm panel doesn’t have to be scary. With some prep and careful steps, you’ll have the job done with confidence. Always double-check your work by sending a test signal—it’s the best way to know you did everything right.

Big Takeaways:

• Prepare first: Let the central station know, have your codes and info ready, and follow your panel’s instructions.
• Use the best method: You can do it from the panel, or use software if you’re managing more settings or multiple panels.
• Test your changes: The job is only finished once you’re sure the right signals go to the right place.
• When in doubt, check the manual: Each Fire-Lite model is a little different, so keep that book nearby.

A properly updated fire panel keeps your building connected to the people who can help in an emergency—nothing is more important than that.

Frequently Asked Questions (FAQs)

1. What if I don’t know the installer code?
The default is often 000000, but it’s usually changed after installation. If you don’t know it, you’ll need to ask the installer, previous company, or reach out to Fire-Lite support for help.

2. Can I get Fire-Lite’s programming software for free?
PS-Tools is available to authorized dealers and fire alarm professionals, and you’ll often find it on Honeywell’s Fire-Lite website. But you may need an account or special access.

3. What if I type the wrong account number?
If you enter the wrong number, signals might go to the wrong account or get ignored at the central station—so always test after making a change, and double-check your number before saving.

If you need more help, don’t hesitate to ask an experienced fire alarm technician or call Fire-Lite tech support. Safety always comes first!

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